Intelligent scheduling of utility workers (gas, electricity, water and telecommunications), service and maintenance personnel that visit customers as part of their daily routine, was a pre-requisit of the following project.
The US firm Logica Inc., Houston (Texas), has developed for their product Asset and Resource Management (ARM) a new component Work Scheduler Plus that facilitates the efficient interractive scheduling of service personnel.
Resource Manager is integrated as part of Logicas' ARM, it is a central part of the Work Scheduler Plus component. Resource Manager supports the business processes of preliminarily scheduling customer-appointments and interactively scheduling all tasks for resources including customer appointments, service and construction work.
In its simplest form, the scheduling problem consists of allocating a number of personnel to a set of tasks in a variety of locations.
Principle of Scheduling Problems
For such utility personnel the following is a typical assessment of their daily activities:
To perform these tasks personnel or service crews are available:
The resources (personnel/crews) should be scheduled to the following criteria:
ARM Work Scheduler Plus supports the appointment planning ensuring that when possible other jobs are scheduled to occur near to existing appointments. The telephone operator can decide whether an appointment at a definite time can be guaranteed, when accounting for all the other tasks and appointments to be performed that day.
The schedules are planned interactively and automatically in a significantly less time than it would otherwise take. The system assists the operator in ensuring that scheduled tasks are consistent with all aspects of the requirements, availability, and cost and travel times.
View of the daily schedule of ARM Work Scheduler Plus
The user interface of Work Scheduler Plus shows the schedule for many days as an overview and allows the user to zoom in to the detail.
The introduction of Resource Manager in the above areas will result in the following advantages:
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